Facilitation Series

Facilitating Challenging Conversations

High emotions and outrage in groups can be challenging. Be prepared and boost your toolkit with new knowledge, skills, insights and confidence. Enrol in the self-directed course below or contact us about group training.
Level: Beginner
Mode: Self-directed or Group
Prerequisite: None
Time: 4 + hours
WHAT YOU WILL WALK AWAY WITH
This training opportunity has been designed to address how to confidently facilitate challenging and high emotion conversations.
Identify what high emotion looks like and where we commonly go wrong, anger and where it comes from, who is the public and how do they respond
Understanding of conflict and different conflict styles, how anger escalates and de-escalates, and how ‘outrage contagion’ can occur in a group/community
Knowledge of your own reactions to high emotion and how these reactions can affect a conversation
Important psychological concepts, principles and tools to plan for challenging interactions
A toolkit of methods, language and approaches to build productive interactions out of difficult ones
WHAT'S INCLUDED
  • 6 learning modules: The principles and practice of facilitation explored within challenging conversations & contexts
  • 12 training videos: Watch a professional facilitator share their insights and knowledge about hosting challenging conversations 
  • 10 downloadable resources: Explore a package of resources that will set you up for success for hosting challenging conversations
  • Learn with your peers and trainers: Join our learning community. Ask questions and share experiences with trainers and peers.



WHAT OUR LEARNERS SAY...

Some great tips for handling conflict situations. 
Great tools to use and I love the formula for de-escalation.
Really practical skills that can be directly applied to our jobs. Thank you.
MEET THE TRAINERS
We are specialist engagement practitioners who design and facilitate engagement processes daily.

We are passionate about sharing our learnings and insights to help contribute to your learning and the practice. 
Don't hesitate

Get in touch with us