meet our trainers

Nicole hunter

DIRECTOR

Nicole is committed to finding collaborative solutions to complex problems through deliberation and dialogue. She believes everyday people can do amazing things given adequate time and information, and enjoys seeing groups make bold and robust decisions.
An experienced facilitator specialising in deliberative engagement, strategic planning, negotiation and risk communication, Nicole has extensive experience working with highly charged issues and emotional stakeholders on all fronts. Known for her collaborative, efficient approach, she excels in co-designing effective processes. 
Nicole has a Bachelor of Agricultural Science (Hons) and a Certificate in Dialogue, Deliberation and Public Engagement (University of Sydney). She has 20 years’ experience working across government and private sector projects. 
Nicole is a former board member of the International Association for Public Participation (IAP2) Australasia. 
  • Mosaiclab has enabled me to utilise and build on my skills and experiences And help further the practice of engagement for others.

keith greaves

DIRECTOR

Keith trained as a Science in Society Facilitator (B.Ed Technology, MSc Communications – University of London) and spent 12 years with the Science Museum in London connecting scientists and the public through dynamic conversations around big dilemmas in our society.
The role allowed Keith to spend time in countries such as Azerbaijan and Syria where Keith observed first-hand how everyday people can rise to face real life challenges. These experiences further embedded his belief in taking a relaxed approach to conversations around big topics.
Since moving to Melbourne in 2008, Keith has worked on a wide range of complex stakeholder engagement projects across a number of industries including tourism, sustainability, culture, sport, community infrastructure, science and education.
Keith specialises in facilitation, strategic stakeholder planning, implementation and engagement and is dedicated to the active promotion of IAP2 values and practices. He is a former IAP2 Australasia board member and a current IAP2 licenced trainer.
Keen to see a culture of better practice in our society, Keith is driven to share knowledge and learnings, giving back to the field that he loves.
  • MOSAICLAB IS AN OPPORTUNITY TO HARNESS MY ENTHUSIASM FOR PUBLIC PARTICIPATION IN A WAY THAT WILL CONTINUE TO CHALLENGE MY OWN PERSONAL AND PROFESSIONAL DEVELOPMENT.

melinda jacobsen

SENIOR FACILITATOR

Mel is one of MosaicLab’s senior facilitators and trainers.  She has more than 20 years’ experience leading and empowering teams, fostering culture and designing and delivering memorable events. Before joining MosaicLab in 2021, Mel had previously worked in a range of start-ups, national organisations and statutory authorities.  
She has a Bachelor of Business (Public Administration), a Graduate Diploma in Psychology and has completed GroupWork Facilitation Training.  
Mel also brings to MosaicLab unbridled energy and enthusiasm for life, a personal passion for human connection and an urgent need to help (re)create and support communities to reconnect and flourish. 
Mel is known for her ability to be a step ahead of others in training, engagement and facilitation experiences, possessing a keen attention to detail that helps her ensure everyone ‘in the room’ feels welcome, comfortable and supported. 
“I also love sprinkling creativity across gatherings that delight and surprise, based on a belief that memorable experiences happen when all the senses are engaged. Oh, and I am also known for busting out a dance move at random moments to shift energy.” 
Mel has previously delivered MosaicLab’s Art of Facilitation public course and the Virtual Facilitation training program. 
“I was overwhelmed by the gratitude of participants at the end of the session,” she said. “What we delivered and shared with them would be skills not only for their immediate jobs, but useful into future roles. We had heaps of fun too, so I'm hoping that left a strong impression.” 

Lyndal Mackintosh

SENIOR FACILITATOR


Lyndal is one of MosaicLab’s senior facilitators and trainers. In addition to her specialist skills as a facilitation and engagement practitioner, she is also a knowledgeable and passionate teacher.
Lyndal has worked in local and state government for more than 25 years and in the community and stakeholder engagement field for 16 years.
In her time as a facilitator, Lyndal has guided citizens’ panels, developed capability programs, designed and advised on processes around topics such as bushfire preparedness and response, biodiversity planning, forest policy, local government processes such as community visions, business strategy development, water and energy strategy and price setting processes and large-scale urban planning projects.
She has previously developed and implemented an organisational community engagement framework for DEECA (Dept of Environment, Energy and Climate Action) and has also developed and delivered training programs to improve community engagement practice at the City of Melbourne between 2011 and 2016.

Lyndal has a Bachelor of Arts and Graduate Diploma in Arts Administration from RMIT, a Graduate Certificate in Dialogue, Deliberation and Public Engagement from Kansas State University and an IAP2 Certificate in Public Participation.

Read more about Lyndal or connect on LinkedIn. 

Aaron Bosch

FACILITATOR

Aaron is one of the newest members of the team, joining MosaicLab in April 2023 after more than two decades in senior marketing and customer service roles. 
Aaron built his career around supporting and supplying Victorian water corporations and the water treatment industry before deciding to jump into the wonderful world of facilitation.
“MosaicLab has an amazing culture of inclusivity, excellence and learning,” Aaron says.
“It encourages individuals to foster their unique talents and pursue personally meaningful and impactful work.” 
A highly innovative facilitator and dynamic creator, Aaron brings to MosaicLab a deep understanding of both the water sector and what it takes to engage, unite and empower people.  
“I'm passionate about exploring group energy in facilitation and empowering groups to discover their own solutions and outcomes.”
Aaron has a Bachelor of Business in Marketing and extensive experience creating compelling content that resonates with his audience and clients.